Customer Support Engineer

Tangent International are urgently looking for a Customer Support Engineer L2 (Solar and energy storage / Renewable energy) to work a 3 month rolling contract based in either the Netherlands or Belgium.

Main Responsibilities:

• Serve as the first point of contact for customers via phone, email, and remote diagnostic tools, providing 5x8 hour Level 1 support.
• Collect necessary information from customers, accurately log cases, and create service tickets according to procedures.
• Deliver first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products.
• Troubleshoot and resolve issues related to installation, commissioning, operation, and maintenance.
• Escalate complex or unresolved cases to second-level support or R&D teams, ensuring timely resolution and customer follow-up.
• Document and analyze technical cases, identify recurring problems, and contribute to the development of knowledge base articles.
• Assist with product acceptance testing, firmware updates, and remote system configuration when required.
• Provide professional technical guidance to partners, installers, and end users, ensuring compliance with safety standards and maintaining high levels of customer satisfaction.

Requirements:

• French and English are mandatory
• Effective phone call handling skills and able to handle complains properly
• Analytical thinker, quickly guide the customer to the solution.
• Eager to learn – (a day not learned is a way not lived mentality)
• Proactive attitude and Team worker
• Experience with customer support and service orientated
• Fan of procedures and experience with a CRM system
• (electro) Technical background (preferably, not mandatory)
• Computer use skills (Microsoft Office and other, mainly web based applications)
• Minimum 2 years of experience in servicing or maintaining PV inverters, battery storage, UPS, or power electronics preferred.